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Returns

Can I return my purchased downloads?

We do not accept returns of digital products

The track I downloaded isn't what I asked for?

Please let us know immediately - if there is any problem with a file then we need to replace it as soon as possible. You can contact us via Customer Services.

What happens if my download is corrupt/has glitches in it?

Please let us know immediately - if there is any problem with a file then we need to replace it as soon as possible. You can contact us via Customer Services.

What happens if I accidentally delete all my downloads from my hard drive?

We place no restrictions on the number of copies you can download from Twisteddownloads.com

Do you use DRM?

Files have no DRM or copy protection built in - we strongly believe that people should be treated as customers and not potential criminals.

Where are my downloads ?

Please check that you are logging into the same account that you used when making your purchase. Your downloads are always located in your account under the 'My Downloadable Products' tab on the right of the account panel. To start a download, just right click on the link and choose 'Download linked file' and your download will begin. Please see the example here

Personal Details

Are my account details private? what do you do with the information?

Your account is completely private. We do not give your email address to any third parties, and you will receive no promotional mailouts from TwistedMusic unless you subscribe to our newsletters.

 

Newsletter

How do I subscribe to the newsletters?

You can subscribe to the label newsletters on the label homepage- twistedmusic.com.

How do I unsubscribe from the newsletters?

At the bottom of every mailout there is an unsubscribe link, select this and you'll never hear from us again.

Will you sell my email address to third parties?

TwistedMusic will never sell your email address to third parties. We may well send you information on other artist and releases in the Twisted family, but that’s as far as it goes!

 

 

 

 
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